Privacy Policy

Who we are

CW Wall & Floor Tiling is a Coventry-based wall and floor tiling business. Website administration and data protection matters are handled on our behalf by Digitally Brilliant Ltd.

For privacy or data protection enquiries, email info@digitallybrilliant.co.uk. Questions about a tiling enquiry, quotation or project can still be sent directly to CW Wall & Floor Tiling at cwwallandfloor@btinternet.com.

Information we collect

When you contact us, request a quotation or become a customer, we may collect your name, telephone number, email address, property or project location, details of the work and any photographs or plans you choose to provide.

Our website and hosting services may also process limited technical information needed to deliver and protect the website, such as an IP address, browser type, device information and basic server logs.

How and why we use it

We use enquiry information to respond to you, assess your project, arrange visits, prepare quotations and provide an agreed service. The lawful bases we normally rely on are taking steps at your request before entering into a contract, performing a contract, complying with legal obligations and our legitimate interests in operating and protecting the business.

We do not sell personal information. We will not use enquiry details for unrelated marketing without an appropriate lawful basis.

Who we share information with

Digitally Brilliant Ltd provides website administration and data protection support for CW Wall & Floor Tiling and may process relevant website or enquiry information on our behalf. Website enquiries are also processed by the secure form-delivery provider used to send them to CW Wall & Floor Tiling. Information may otherwise be shared only where reasonably necessary with trusted service providers, professional advisers, subcontractors involved in an agreed project, or public authorities where the law requires it. Providers acting for us are expected to handle information securely and only for the relevant purpose.

How long we keep it

Unsuccessful or preliminary enquiries are kept only for as long as reasonably needed to respond and follow up. Customer, quotation, invoice and project records may be retained for longer where needed for contractual, accounting, tax, warranty or legal purposes. Information is securely deleted or anonymised when it is no longer required.

Your data protection rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict the use of your personal information, object to certain processing, or receive information in a portable format. Some rights are not absolute. Email info@digitallybrilliant.co.uk to make a privacy request relating to this website.

If you are unhappy with how your information is handled, please contact Digitally Brilliant first so the matter can be investigated. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Security, links and changes

We take reasonable steps to protect the information we hold, but no internet transmission can be guaranteed completely secure. This website may link to third-party websites with their own privacy practices.

We may update this policy when our services, website or legal obligations change. The latest version will always appear on this page.